Returns & Exchange Policy
In order to return an item, a Return
Authorization Number must be obtained by calling or emailing DiscountSkatewear.com
All items returned will be subject to a Re-Stocking
fee of 15% of the purchase price.
Any item returned without authorization will either
be refused or a store credit will be issued less 15% for Re-Stocking.
- Is returned after 30 DAYS of being
shipped by us.
- Is not in its original packaging or
is missing item numbers or size tags
- Has been worn, damaged or soiled
- Has been subjected to smells (Ex:
Animals, Smoke, Body Odor, Exhaust)
- Has been modified in any way
- Custom Orders*
- Crystalled or decorated items
- Has writing or marking on the box or packaging
Any
product or item returned 30 Days after being shipped or that has been damaged,
soiled, worn or not in original packaging will be discarded and will not be
returned to you, regardless of any Return Authorization Number. To enable you
to return any item it must be in the exact same condition as we shipped it to
you, return instructions MUST be followed.
Custom orders are final sales. We will not accept returns for any
reason. In situations of defects or flaws Discountskatewear.com will fix or
replace the custom item. All incurred charges will be appropriated on a
situational basis.
*Custom constitutes orders made especially for you; including but
not limited to non stock colors/fabrics, custom decoration, any pattern changes
(adding sleeves, changing skirt, etc), and anything made with custom sizing.
Crystal
Decoration is done by hand and may vary slightly from what is pictured on the
website. This is not an allowable claim for flaw or defect.
Custom
Dresses made from measurements taken by the customer that do not fit is not
allowable claim for flaw or defect.
Dresses
are made based on the size specifications published by the appropriate
manufacturer. Ladies X-Large dresses are special order and fall under a
custom order as a final sale. Returns and Exchanges of Ladies X-Large may
be granted on a situational basis.
Skating tights are sanitary items and are not returnable or exchangeable. (some exceptions may apply)
Discount Skatewear will not be responsible for any shipping
charges incurred by the purchaser when returning items for any reason. An item is NOT
returned until it is signed in by a Staff member of Discountskatewear.com or
scanned as “delivered” with address verification of delivery.
NOTE: Returns will be processed within 7 business days of
their return receipt. Once a Credit card refund is issued, it takes
3-5 business days for the credit card companies to post the refund to your
account.
Tips
for Return Approval:
- Remove all makeup, hairspray,
glitter, lipstick
- Do not stretch on any item that is
to small
- Do not pull items on over your shoes
or skates
- Wear undergarments
- Do not walk around on the soles or
blades (you may crease the boots or damage the soles)
- Make sure your hands and feet are
clean and dry before putting it inside skates, Imprints will be left if
your foot is dirty or damp
- Try on with tights or socks
- Do not tear or destroy packaging,
use scissors and make a clean cut to open package, so that an item could
be re-sold in the same package.